At FTS, our mission is to provide service providers with a bespoke outsourced solution for broadband CPE including sourcing, device selection, validation, remote management and in life contract management.
Our expert team of industry veterans work closely with our customers and our vendors to deliver a solution tailored to individual service provider's needs.
Each of the team at FTS have a minimum of 15 years experience in sourcing Broadband Customer Premise Equipment (CPE).
From supplying the first SpeedTouch USB ADSL modem in 1999, then working with customers such as PIPEX, Nildram, Freeserve and BT Openworld (and many others), through delivering multiple generations of Wi-Fi gateway, our team has sourced millions of devices over 20+ years. We have in depth knowledge of ADSL, VDSL, Ethernet (FTTH), Voice and associated compliances.
Depending on individual service providers needs, our team can provide in depth knowledge of available CPE, advise on product strategy and can manage formal procurement exercises (RFQ, RFP...) for single or tiered gateway strategies including mesh solutions, App and third party integrations.
At FTS, we can liaise between a service provider's procurement team and a vendor's sales and legal team to assist with or fully negotiate mutually agreeable terms directly between the service provider and vendor.
Our knowledge of both parties' needs, the associated supply constraints and likely pitfalls means that we can bring our experience to ensure that expectations are met on both sides and that ultimately product roll-out is smooth and to schedule.
At the heart of our business is our in-house developed, vendor agnostic remote management platform. The FTS Auto Configuration Server (ACS) is a cloud based TR69 platform that integrates directly with a service provider’s customer order management, CPE delivery and manages the CPE through the full device lifecycle of an end-user's contract.
Our ACS has been in operation for over ten years managing millions of devices supporting both TR98 and TR181 device 2. We have expanded the platform’s capability to build in bulk data collection, TR143 speed testing and can report on an end-user’s Wi-Fi experience.
We deliver a field proven, multi-service provider platform that manages the full CPE life-cycle: delivery, provisioning, software upgrade, service rollout and diagnostics.
At FTS we work with our vendors during early product lifecycle development to test and validate that the performance of chosen CPE meets the agreed requirements of our customers.
This pre-validation step avoids unnecessary time spent by our customers in qualification testing that would otherwise consume valuable, and often limited resource. During this validation phase we also ensure that the device is successfully integrated on our Remote Management platform.
Our aim is to deliver leading edge products to our customers only for customer validation when the CPE has reached an acceptable level of maturity that it can be deployed directly for field trial.
Managing the long-lead time supply of Broadband CPE is part of our DNA. Establishing robust forecasting is essential when dealing with vendor’s manufacturing in the Far East.
Our team’s experience has been gained at the sharp edge of global events. Never missing a delivery through multiple crisis events including Covid19, Ukraine, tsunamis and the recent Red Sea routing disruption. This demonstrates the strength of our vendor relationships and our experience.
At FTS we also regularly benchmark our vendors in terms of price and in life reliability, giving our customer’s confidence that they can provide compelling Broadband products and remain competitive.
We work with a device vendor throughout the contract term not only to manage continuity of supply but also to monitor device reliability. This total cost of ownership we believe is key for our customer’s ongoing success.
Fletchers Business Centre, Grendon Road, Tamworth, B78 1NS
email : contact@ft-services.co.uk telephone : 0121 805 2490
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